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FAQs

 

Account

How do I change my email address?

To change your email address, log in to your account. Click on "Edit My Profile" under Personal Information.

What if I forget my password?

You can reset your password by clicking Here and then click on Forgot Your Password.
Or you can email us at info@singhvijewels.com

What is the benefit of creating an Account?

Registered customers can check Purchase History, track Orders and edit their contact information.

How to track Orders / check Purchase History?

Go to "Order History" in your Account and click on Order # to track orders or to check purchase history. You can browse your purchased products by clicking on the description or the SKU number. You also have the option to print your orders here. If you do not have an account, you can track your order by clicking on "View Order" in the order confirmation email.

How do I change billing / shipping address?

Log in to your account. Click on "Edit Addresses" under Personal Information.
Here you can edit / delete an existing address or add a new one.

Ordering

When do I pay?

Your credit card is charged at the time of order. Each piece is individually hand-crafted and your satisfaction is guaranteed. All your credit card information is transmitted through a secured server.

Return / Exchange Policy

What is your Return / Exchange policy?

We stand behind our products 100% and customer satisfaction is our utmost objective. For any reason, if you are not satisfied with any or all the pieces that you ordered, you can return it, in their original condition, unworn and unaltered, for a full refund, exchange or store credit, within one week of the receipt of the ordered goods. No questions asked and it is totally unconditional. Please feel free to call us at 011-41009902 or email us at info@singhvijewels.com for any questions.

What items are non-refundable?

  • Free gifts or promotional items
  • Orders specially personalized

Are there any charges for return?

  • There are no charges for return

How soon will I get my refund?

Your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 business days of the receipt of the returned item. If you requested for an exchange, we will issue a store credit and e-mail you a gift card which you can use on our website or at our store.